Jarboe’s Heating, Cooling & Plumbing has been earning trust in the Greater Louisville area with expert heating, cooling, and plumbing services since 1986. We believe the most important decision you have when needing HVAC or plumbing help is the team you choose to install or repair your air conditioner, furnace, plumbing, drains, and sewer. So, in addition to offering industry-leading company client benefits, we strive to ensure that our team members are not only technically excellent and continuously trained but are also of high character.
Jarboe’s is licensed and bonded; and, before we add a person to our team, he or she is drug-tested and background-checked. We are proactive with continued random drug screening, and we quickly react to any concerns that are brought to light.
Our team at Jarboe’s is committed to meeting the needs of our clients 24/7, every day of the year. Each holiday there are emergencies such as having no heat on Christmas Eve or a burst water heater on Thanksgiving. Likewise, there is no shortage of problems on the weekend or in the middle of the night. One of our core values is In Service To Others, and whatever the day, whatever the time, one of our team members will be there for you.
Our Jarboe’s team recognizes that our clients are often concerned about pricing. We provide you with upfront pricing before we begin any work. Another one of our core values is being Highly-Ethical and one way we demonstrate that is by not hiding charges. Although we do occasionally run into problems that cannot be seen until the approved work begins, our team members will always show you and explain the circumstances. Our reputation is very important to our company. We expect all of our team members to represent the name Jarboe’s with integrity and honesty throughout your client experience with your Client Care Specialist, Dispatcher, HVAC Technician or Plumber, Comfort Consultant, and HVAC or Plumbing Installer.
We appreciate feedback from our clients as this is how we continue to grow in excellence. Please contact our management team at any time with your comments, suggestions, or feedback on how we have served you and, most importantly, how we can better meet your needs.
Jarboe’s is a team of 45+ HVAC technicians, HVAC installers, and plumbers with experience ranging from 30+ years to just starting a career in the industry. Regardless of experience, our team attends in-house training as well as outside training offered by other industry sources. Our company technical trainer is an EPA and NATE proctor, meaning he is certified to administer exams to our team for EPA and NATE certifications. Examples of his training classes are Electrical Theory and Application for HVAC Refrigeration, Gas Furnaces, Heat Pumps, Airflow Systems, Brazing, Geothermal, and a Basic Curriculum for Beginners. Jarboe’s also provides training from outside sources such as Nexstar HVAC Install, Plumbing Install; Nexstar Service System, Nexstar Advanced Service System, Nexstar Client Care, and Nexstar Dispatch training. Jarboe’s also takes advantage of training from manufacturers such as Carrier, Honeywell, Bradford White, Navien, and Aeroseal. Our team members often travel to other HVAC and plumbing companies across the United States to share best practices, helping us to bring you the best client experience possible as well as help our team to operate more efficiently. Our training also allows our Solution-Focused team to find the best course of action for your heating, cooling, or plumbing problem.
Jarboe’s offers industry-leading, company-backed HVAC warranties, covering you even after a manufacturer’s standard warranty expires. Our Carefree Warranties include an up to 15-Year Parts and Labor Warranty, Money Back Guarantee, Lemon Guarantee, Performance Guarantee, $100 No-Frustration Guarantee, and a Property Protection Guarantee. Our sewer warranties include up to 20-Year Parts and Labor Warranty, a Property Protection Guarantee, and a Stoppage Guarantee.
Our team at Jarboe’s has developed a culture based on values, beliefs, attitudes and behaviors. Our core value statement is “We are A Winning Team that is Solution-Focused with Highly-Ethical people who are Personally Connected In Service To Others.” Our culture fosters growing character, respect, compassion, and teamwork among other things. One of the ways we demonstrate this to our clients is by standing behind our work, our products, our service, and the integrity of our team with a 100% Satisfaction Guarantee. We are available and accountable to you, and we have a Client Assurance team that is your advocate to ensure you are satisfied.
When a Jarboe’s technician or plumber arrives at your home, he will greet you, letting you know that his goal is to give you a 5-star experience, and then put on his green shoe coverings. He will ask you questions regarding the problem and closely listen to what you say. He will look at all components of your heating, cooling, or plumbing system and then perform a thorough evaluation of the equipment to find the source of the problem. Once he identifies the problem, he will present options on how you can proceed. There will usually be a basic, minimum repair that will get you up and going right then. There may also be a more extensive repair option to eliminate the source of the problem if the minimum repair only eliminates the symptom. An option to replace your system instead of investing in a large repair may also be given. If our team member notices other things that may provide better comfort or a more reliable system, it is his responsibility to bring these things to your attention so that you are informed and can make decisions based on complete information. Once you are presented with the options, our technician or plumber will answer all of your questions, and you will make the choice with no pressure. Based on your decision, the appropriate action will be taken. Lastly, it is important for us to know if you received a 5-star experience. Without your feedback, we cannot continue to grow and improve as a team and individuals.
Jarboe’s has many accreditations and awards to support our core value of A Winning Team. We are a Carrier Factory Authorized Dealer with an A+ Better Business Bureau rating. We have been recognized with the 2018 Nextdoor Neighborhood Favorite Winner, HomeAdvisor Elite Service, HomeAdvisor Top Rated, and several Angie’s List Super Service Awards.
We are dedicated to honoring those we call ExtraordinAIRy Treasures – high school seniors who are an ExtraordinAIRy Treasure to our future and people who are ExtraordinAIRy Treasure in our community. We have awarded $1,000 ExtraordinAIRy Treasures Scholarships to 22 Kentuckiana high school graduates. We have also awarded $1,000 to 27 ExtraordinAIRy Treasures in our community through Christmas On Us. We are so honored to recognize these ExtraordinAIRy Treasures and be Personally Connected to our community.
Max is an important part of our team. He is more than just a cartoon character. Max represents our commitment to quality work, craftsmanship, pride, and passion to serve our clients and community. We celebrate this mentality through Max because these values drive us to be the area’s most complete and comprehensive home service company. So, now when you see Max, you’ll know the story behind the man with the mustache!
