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How to Choose a Plumber

The Steps to Finding the Best Louisville Plumber

If you have ever wondered how to find a qualified professional in your area, you have come to the right place. Jarboe’s Plumbing, Heating & Cooling is a knowledgeable and professional plumbing company ready to meet whatever plumbing problems your home has. Our reputable plumbers can solve a full range of plumbing issues that may be plaguing your home.

Do you feel confident in your ability to choose one plumbing professional over another? Listed below are some steps that may help on your journey to finding the best plumber in your area. With this knowledge, you can hire a plumber and move forward confidently with your project.

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First Steps to Finding a Plumber

As an experienced homeowner, it can be surprising to realize that you do not have a plumber to help in times of need. You may remember back to your early days of owning a home when any small challenge felt like a catastrophe. Fortunately, finding a reliable plumber can be a quick and simple experience. By knowing who to turn to and how they can help, you can alleviate stress and streamline your repairs.

One of the first steps to finding a plumber is taking the time to recognize the resources you have at your disposal. For example, think about who you would go to for advice regarding an important decision. Those individuals can be excellent resources for qualified plumber referrals.

  • Colleagues:While you may not know them very well, the people you work with likely live near you and may have personal referrals for qualified plumbers in the area. Whether you hear a coworker talk about a plumbing mishap or someone strikes up a conversation about renovating a bathroom, ask which plumber they are using, how their rates compare, and how long the project took to complete. If possible, ask to see photos of the finished work.
  • Family Members:If you are lucky enough to live close to family members, ask them who they use for plumbing help. If they own a home in your area, odds are they have had to hire a plumber and may know reputable plumbers.
  • Friends Who Own Homes: If you are a homeowner, your neighbors can be a great resource to you. They may be able to help you find a plumbing company that has resolved plumbing issues in your area, or they may even share their particular plumber with you.

When looking for a qualified plumber, you must be willing to get familiar with the businesses in your city. Most master plumbers will not service homes outside of a specified service area, so hiring a local plumber is essential. Plumbing references from individuals that live far from you are not helpful, no matter how qualified the plumbing contractor may be. Most plumbers will complete plumbing jobs in the town where the company resides, along with a few neighboring cities. You may be able to find service area information on the company’s website.

When talking to a trusted friend or family member, you can ensure that their personal referrals will be helpful and honest. They will likely recommend only the best plumbers in the area. A straightforward review of the professionalism, service level, and attention to detail a plumbing company portrays is beneficial when deciding on a reliable plumber.

Your trusted friends and family members are also valuable sources for listed professionals who may be better to avoid. For example, a general contractor who tries unsuccessfully to fix a plumbing problem or a company with inadequate plumber’s credentials. Helpful tips from your friends and family can help you to weed out particular plumbers.

Step into the Community to Find the Right Plumber

If you do not have many friends or family who live in your community, you may need some help looking for a Louisville plumber. Most towns and cities have organizations established that can help you to find reputable businesses to hire.

Each community should have a Chamber of Commerce to give you references to local companies and businesses. All professional plumbers in your area, an apprentice plumber, journeyman plumber, or master plumber, can work with their local chamber of commerce to further their business. If you want to find a professional plumber in your area, the chamber of commerce is a great place to look.

Another invaluable organization to look for professional references is the Kentucky Plumbing, Heating and Cooling Association (PHCC). If you are unfamiliar with plumbing contractors in the area, you get a few references from the PHCC and rest assured that you are working with a plumber you can trust.

While many people turn to the web for online referrals and reviews, the internet can be a place for individuals to vent and belittle others. For example, just because someone experienced some plumbing problems following a few basic repairs, the master plumber who did the work may still be reputable.

There are many variables and different circumstances that can affect plumbing work, and online reviews rarely consider them. While you may get lucky and find a good plumber after wading through good and bad reviews, it is safer to ask for personal referrals.

A better way to weed out the good plumbers from the bad is to find plumbers who respond appropriately to their reviews. For example, an experienced plumber may respond to formal complaints with a personal response or an offer for a repair job. A plumber’s work is more than just fixing pipes. Caring, qualified plumbers take the time to offer impeccable customer service to build a reliable company the community can count on. Pay attention to how a company responds to online reviews. Look for positive, responsive plumbers who seem to care about their reputation.

Qualified Plumbers Step Up

Once you have identified a few plumbers you think you want to hire for your plumbing job, the next step is to get a couple of estimates. Finding the right plumber for your plumbing project can be challenging, though specific characteristics may help you identify them. Here are a few qualifications that may help you know how to choose a plumber.

  • Business Insurance:A company’s insurance covers any issues that may happen while they provide plumbing work. Some people call this liability insurance. For example, should a plumber fall and break his arm while on your property, the company’s insurance would cover the expense so that you are not liable. This protects both the master plumbers and you as the homeowner.
  • Current Licensing:Many, if not all, states require plumbers to have a valid license. This state license will show you as a homeowner that your plumber does quality work that is up to building codes and that they have accomplished the necessary classroom instruction. Plumbing service professionals should be more than willing to provide you with this license to help you know that they are a good plumber.
  • Customer Service:A master plumber knows who keeps them in business. Plumbing problems may be an almost constant part of life, but one bad experience with a licensed plumber and you may be looking for another contractor. Your plumber should offer incredible customer service even when they are not working on your plumbing system. While most plumbers are busy, their customer service team should have time to answer your questions about plumbing problems or the plumbing services their company offers.
  • Emergency Services:The knowledge that you can trust your master plumber to provide whatever plumbing services your home requires in a timely fashion is invaluable. There never seems to be a good time for plumbing problems to occur, but you should know how to reach your plumber no matter the hour. The right plumber will make time for your repairs.
  • Quick Estimates:The master plumbers or remodeling contractors you are looking to hire should give you some idea of their hourly rate or the project’s total cost. Some large companies have online services to help expedite this process, though most will come out and see exactly what your home requires. Receiving an accurate estimate may sometimes be an afterthought, depending on the urgency of the plumbing project. Reputable plumbers will make sure that you know how much you are committing to before beginning your plumbing work. Emergency services will likely be handled a little differently than a basic plumbing issue or remodeling project.
  • Total Professionalism:Everyone wants to feel like they are hiring the best plumbers in the area who know what they are doing. However, if your plumber pulls up in an unmarked van and wears dirty jeans, you may question their credentials. Good plumbers will look the part and take pride in their work.
  • Work Warranty:A work warranty covers the plumber’s actual plumbing system repairs. Hiring a plumber who does not guarantee their work or covers it with a warranty can feel a little bit like rolling the dice on whether or not it will be a good quality. Instead of taking the chance of spending money on repairs that may need to be repaired again, find a plumber that will give you a work warranty.

A Step in the Right Direction: Jarboe’s Plumbing, Heating & Cooling

While it may seem like there are many steps on the path to finding a reliable plumber, Jarboe’s plumbing, Heating & Cooling is always a step in the right direction. Our knowledgeable and experienced team can help with whatever plumbing services your home requires. Give us a call today.

Who Is MAX?


Max is an important part of our team. He is more than just a cartoon character. Max represents our commitment to quality work, craftsmanship, pride, and our passion to serve our clients and community. We celebrate this mentality through Max because these are the values that drive us to be the area’s most complete and comprehensive home service company. So, now when you see Max, you’ll know the story behind the man with the mustache!

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